CON301: Leveraging Data to Drive Successful Revenue Cycle Operations

Eligible for: ACMPE: 1|ACHE: 1|CEU: 1|CME(AAPC*): 1|CPE: 1.2|PDC: 1
Overview | Comprehension | Traditional

UHealth’s ambulatory operations, finance, revenue cycle and IT teams have created a tool that revolutionizes the way we track and evaluate the revenue streams for the health system. This tool considers patient demand, current appointment volume and forecasts future appointments to monitor our alignment with the operating plan for the fiscal year. The revenue tracking tool looks at incoming charges in relation to the distribution of the operating plan by day to provide a quick overview of any trends or issues that occurred the day prior, as opposed to conventional practice to wait for a monthly report. Additionally, the tool summarizes leading indicators of charge lag (e.g., unsigned ambulatory encounters, unposted surgical logs, accounts pending coding, etc.). This approach has helped operational and financial leaders to align the organization's activities with its financial objectives and make proactive changes to meet fiscal year goals. This session will engage with the process and operationalization of this tool across the University of Miami health system enterprise to transform how we deliver transformative care and services to our community.