The healthcare providers that leverage revenue cycle processes with the consumer's best interest in mind will be the ones most set up for long-term success. Traditional hospital providers will struggle to compete with outside forces like CVS, Amazon, and others, seeking to win customer loyalty in the wellness game. In this session, our presenter will showcase several examples of what healthcare can learn from her time working in other industries, such as financial services, media, retail, and tradeshow management.
Learning Objectives:
Describe how to tailor financial policies based on consumer's financial needs
Identify the impact of branding and consistency on the patient's financial experience
Explain how cross-functional collaboration will either make or break your new financial strategy
